Returns
Return Policy for Defective Parts
Thank you for shopping with us. We strive to provide high-quality products, but we understand that defects may occasionally occur. Our return policy is designed to address any issues related to defective parts.
Returns Accepted for Defective Parts Only
- We accept returns for defective parts within 10 days of receipt.
- To initiate a return, please contact our customer service team at dave.stantial@procuttersuppliesdirect.com with your order number, a description of the issue and a picture of the defect.
- Defective parts must be returned in their original condition and packaging.
- If the part is found to be defective, we will offer a full refund, replacement, or store credit based on your preference.
Conditions for Returns
Return Process
- Contact our customer service team via email at dave.stantial@procuttersuppliesdirect.com to describe the defect and request a return authorization.
- Provide any necessary photos or videos of the defective part to assist in processing the return.
- Once your return is authorized, please ship the defective part back to us using the return instructions provided.
- After we receive the returned part and verify the defect, we will process your refund, replacement, or store credit.
Shipping Fees
- Return shipping for defective parts will be covered by us. If we determine the part is not defective, you may be responsible for return shipping costs.
We appreciate your understanding, and our goal is to ensure your satisfaction with our products. If you have any questions or need assistance, please don't hesitate to reach out to us.